Kate Spade Reviews

Maryann
9/15/22
I am very disappointed I purchase 3 items they were returned and I was told that as soon as items were received that with in 7 -10 days I would recieve my refund on 9/15
I called to inquire about my refund and I was told that it's still being processed that is unacceptable that means I have to wait another 7-10 for my money to be returned to my account its not the amount of day's. It takes between 20-25 before your refund is recieved. The product and packaging is beautiful but it's unacceptable the wait for your funds. I would think about it twice before you purchace something and it has to be returned. Im So disappointed don't think I will be purchasing anything from Kate spade. If I'm going to go through these headaches

These people are crooks.
At first I did not receive my package. An investigation has been opened with the carrier. The carrier never gave Kate Spade details, so Kate Spade refuses to help me.
After this first step, Kate Spade asked me to extend the deadline for this investigation. It was supposed to end yesterday, September 15. I haven't heard from Kate Spade. I contact Kate Spade's department today and they tell me they may not get a response today.
I don't have a package. I have no refund.
I will proceed with a file with the BEUC.
Case #289288.

Both a necklace and a bag bought from Kate Spade broke within 7-8 months. I wanted the bag repaired but experienced the worst customer service ever. They suggested I take the bag to a store 1,500k away from where I live. Shoddy products, rude and unhelpful customer service. Save your money, go to Ted Baker instead.

I ordered a LEATHER cell phone case. I ordered from a reputable store. Used literally 3 days and the trim started separating. Called Kate spade and was told unless you order directly from Kate spade corp there is no warranty! Really! I told him you can tell if the product is a fake and he didn't want to hear it. Then CLICK!

I have had always had such positive experience with Kate spade and the Kate Spade Outlet Store. This was the absolute worst customer service I received. When I finally spoke to Lanora the supervisor she was the worst. Threatening me, threatening to hang up on me when it was the shipping department who messed up the shipment. I went to the outlet store and the outlet store was so kind and helpful and ordered me a bag. They did not have in the store. The outlet store is not convenient to my house they only have a few of the bag left the shipping department shipped me the wrong bag and they are refusing to help me. They also refused to fix the shipping mistake and fix the new bag without me coming to the store. When they knew there were limited of the product left. It was there fault. Considering it was a mistake on shipping and going to the store is inconvenient the supervisor should have been accommodating and not threatening on the phone. First rule of customer service the customer is always right.

I recently ordered the Chelsea Weekender Duffel, and the Chelsea weekender makeup bag. After receiving my order I was extremely upset to find I did not receive thew makeup bag. I emailed the company and they informed we they would be shipping me a new one. After about a week, because they told me they would ship it via fed-ex overnight, I emailed again informing them I still do not have the bag. They refused to send me the bag, or any item for exchange.

Their website states 3-6 days delivery. Upon putting in my address it said 5-10 days delivery. Now, customer service tells me to wait until September. I made it very clear that I wanted a reimbursement since the items are not here and I will be away from my address. I will now have to purchase from elsewhere because Kate Spade couldn't keep their 5-10 days commitment. Also, they won't give me a refund. What a rip off. You spent hundreds of dollars on items that they will not send to you in time and they won't compensate you for it. Somebody needs to educate them on their business and how to effectively keep clientele as they do not seem to care about their reputation or clients which is the essence in sustaining their business. Blows my mind.

Terrible company! So far after 10 days no purse or valid tracking number.I had to wait on hold 3 different times to be told it's at The Hub, whatever that means.They quote in Canadian funds, say shipping is free over $75 then charge in American funds and add shipping for an item that will never show up at your address.Customer service people know or pretend not to be in on the rip off! beware scam

I've never had an issue with them and they are indeed run by the official Kate Spade company. It's not fake or a scam, so I'm not sure why several people claim that: you can even confirm their legitimacy with Kate Spade New York. I've ordered two purses from them in the past and there was nothing wrong with my order or the ordering experience. With that said, you just have to read the description of what you're getting carefully: most bags on the Surprise sale site are not genuine leather, but they are completely transparent about it. (If it's not real leather, it will say in the listing.)

Used to like Kate spade purses, etc, but stand by your product. I bought their Minnie Mouse backpack and only used it when I'd go to Disneyland (6 times tops!) and the straps (both sides, at base) have started ripping. Of course, it's been more than a year so they'd like me to go to their restorers. Will probably just ducktape it (won't even take to my leather guy) and buy Coach solely from now on. My loss is definitely, THEIR loss.